This policy outlines the process of payment refunds for users of the Matrimony application. The refund process is designed to be transparent, fair, and customer-friendly while preventing misuse of paid services.
2. One-to-One Discussion Before Refund
Before any refund can be approved, the user must participate in a one-to-one discussion with a Matrimony support representative or administrator. This ensures that both parties clearly understand the issue and can verify the eligibility for a refund.
Users must raise a refund request ticket through the in-app support section or email globalappnest786@gmail.com.
The user will be contacted to schedule a one-to-one discussion via phone, video, or in-app chat.
During the discussion, the administrator will review payment details, usage activity, and the reason for the refund request.
The administrator will then decide refund eligibility based on the service terms and payment conditions.
3. Eligibility for Refund
Refunds are only processed if approved by the administrator after the one-to-one discussion. Eligibility is typically determined based on:
Duplicate payment or technical error — eligible for full refund.
Service not delivered as promised — eligible for full or partial refund depending on the case.
Subscription cancellation — refund may be provided on a pro-rata basis if usage is minimal and within the eligible window.
Violation of terms or misuse — not eligible for any refund.
4. Refund Approval and Processing
Once eligibility is confirmed by the administrator, the refund will be processed within 7–15 business days.
Refunds are typically issued to the original payment method (UPI, card, wallet, etc.).
All refund approvals are final once confirmed by the Matrimony administrative team.
5. Contact
For refund-related discussions or to schedule a one-to-one meeting, please contact:
Email: globalappnest786@gmail.com
Phone: +91 7219777009
In-app: Profile → Help & Support → Raise Ticket → Select “Refund Discussion”